Our website, northandink.com, has had a fresh new look. 🎉 Here's a quick guide to what's changed and where to find things.
🛍️ What's new
- Our new website went live at 4pm on Saturday 31 October 2026, with a fresh design and guest checkout, so you don't need an account to order.
- Some pages have moved. Use the menu or search, or email support@northandink.com if you can't find something.
- Customer accounts: we now use secure one-time email sign-in codes, so there's no password to reset. Just sign in with your email address. See How to reset your password or sign in.
📦 What hasn't changed
- Every North & Ink product is still made to order. Production typically takes 2–7 business days, then UK Standard delivery takes 2–5 business days. See Delivery & Shipping: Costs and Timescales.
- Orders placed before the relaunch will be made and delivered as normal. If you have a question, email support@northandink.com with your order number.
- Our main number is still 0330 043 4513 (Monday to Friday, 9am–5pm UK time, closed on bank holidays).
🐞 Spotted a problem?
We've only just relaunched, so a few things may still be settling in. Email support@northandink.com with a screenshot, the page you were on and the device or browser you're using, and we'll take a look.
🔐 Stay safe
North & Ink will never ask for your password, or ask you to change bank or payment details, by email.
Not sure a message is from us? Forward it to verify@northandink.com
See Staying Safe: How to Spot a Genuine North & Ink Message.