We're here to help. 💬
🕘 Opening hours
Monday to Friday, 9am to 5pm (UK time).
We're closed at weekends and on all England and Wales bank holidays. Messages that arrive while we're closed are answered on the next working day.
📬 How to reach us
- Email: support@northandink.com (orders and existing projects)
- New custom work enquiries and quotes: hello@northandink.com
- Phone: 0330 043 4513 (our main number), Monday to Friday, 9am to 5pm (UK time), except bank holidays
- Online: use the Email us button in this help centre or the contact form on northandink.com
- Post: Jordan & Julie McConnell t/a North & Ink Creative Design, Second Floor Office, 6 Draperfield, Chorley, Lancashire, PR7 3PJ. Correspondence address only – we're an online studio and can't receive visitors.
To help us help you quickly, please include your order number if your question is about an order.
⚖️ Legal, copyright and takedown requests
Please email legal@northandink.com. See Copyright & Takedown Requests.
🔐 Not sure a message is really from us?
We will never ask for your password, a security code or your card details by phone.
Not sure a message is from us? Forward it to verify@northandink.com before you reply or act on it. See Staying Safe: How to Spot a Genuine North & Ink Message.