We're sorry if something has gone wrong with your order. We'll work with our production and shipping partners to put it right as quickly as possible.
📸 Damaged, faulty or the wrong item?
Please check your order when it arrives and contact us within 7 days of the expected delivery date if an item is defective or damaged, or if you've received the wrong item, so we can look into it and make it right. This doesn't affect your legal rights for faulty goods.
🕒 Lost or significantly delayed?
If your order is significantly delayed or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
✉️ What to send us
Email support@northandink.com with:
- your order number
- a description of the issue
- photos of any damaged items (where applicable)
You can also call us on 0330 043 4513 (Monday to Friday, 9am–5pm UK time).
Please remember that delivery estimates are a guide and can be affected by things like the weather, customs and courier delays.
Read our full Shipping Policy and Refund Policy.