Because every item is made to order, your order is produced first and then handed to a courier.
📧 Your shipping confirmation
Once your order has been produced and shipped, you'll receive a shipping confirmation email where available. Tracking information is provided whenever it's available from our production and shipping partners.
🔍 A few things to know
- More than one parcel: if you ordered several products, they may be made and shipped from different facilities, so you may receive more than one tracking number and your items may arrive on different days.
- Limited tracking: some delivery methods don't include full end-to-end tracking.
- Production comes first: production typically takes 2–7 business days, so there won't be any tracking until your order has been made and shipped.
🤔 Still waiting?
If your order is significantly delayed or seems to be lost in transit, please see Lost, Delayed or Damaged Orders or contact us within 7 days of the expected delivery date, with your order number. This doesn't affect your legal rights for faulty goods.
Email support@northandink.com or call 0330 043 4513 (Monday to Friday, 9am–5pm UK time).
Read our full Shipping Policy.