🔁 Our returns policy
You have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
📮 How to start a return
- Email support@northandink.com to request a return. Items sent back without a return being requested first won't be accepted.
- If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your parcel.
🚫 Items we can't accept back
- custom products (such as special orders or personalised items)
- sale items
- gift cards
Please get in touch if you have a question about a specific item.
🔄 Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
🇪🇺 Shipping to the European Union
If your order is shipped to the EU, you can cancel or return it within 14 days for any reason, without giving a justification. The same condition and proof-of-purchase rules apply.
💳 Refunds
Once we've received and inspected your return, we'll let you know whether your refund has been approved. If it is, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may take a little longer to process it.
If more than 15 business days have passed since we approved your return, please contact us at support@northandink.com.
📸 Damaged or wrong item?
Faulty, damaged or wrong items must be reported within 7 days of the expected delivery date. This doesn't affect your legal rights for faulty goods.
See Lost, Delayed or Damaged Orders.
Read our full Refund Policy.